FrontSeven Support Policy
Effective date: September 17, 2026 Updated: September 17, 2026 Support: support@frontseven.app
1. What we can help with
App crashes, What's new / week-shelf problems, Ask or brief bugs, AI consent or DeepSeek reply failures, daily free-use counting questions, App Tracking Transparency or Adjust measurement questions, Settings privacy or terms links, and deletion questions.
2. How to request support
Email support@frontseven.app. Include App version, iOS version, and short steps to reproduce. Do not send DeepSeek API keys, passwords, Adjust account credentials, or unnecessary personal media beyond what is needed to diagnose the issue.
3. Purchases and free uses
FrontSeven’s primary model is 20 free durable uses per day on this iPhone. This measurement-only update does not add a new coin catalog. If an existing shell StoreKit purchase appears when the product seal is open, use Apple’s purchase history / report-a-problem flow for those Apple charges.
4. Local-data recovery limits
Week boards, cards, briefs, photos, and free-use counts are stored on your device. If you wipe the device or remove the App without a backup, we cannot restore that on-device data from our side.
5. Safety boundary
FrontSeven is a personal news-reading aid, not medical, legal, financial, or emergency support. For urgent personal safety needs, contact local emergency services.
6. Unsupported requests
We cannot recover wiped on-device data, guarantee DeepSeek or Adjust availability, configure Adjust on your behalf from this page, provide medical or legal advice, or operate FrontSeven as an account-backed cloud backup service.
7. Contact
support@frontseven.app